VoipMin Services

Thinking about saving telephone bills

and running your own PBX system like call centers use?

 

We can help!

We have 3 options for you that will guarantee BIG savings on your telephone bills and you will be equipped with a full featured PBX system for your business.

Option 1. We will configure your PBX server and you manage it your self.

Option 2. We will configure your PBX server and we will manage it for you.

Option 3. We will host your server and manage it for you for a very cheap monthly price.

 

Lets Talk!

 

 

Voip technology that we use

FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), a voice over IP server.

Asterisk is a software implementation of a telephone private branch exchange (PBX); it allows attached telephones to make calls to one another, and to connect to other telephone services, such as the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services.

VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.

The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.

The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.

VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

There are currently over 24,000 installations of VICIDIAL in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations.

Features that you can expect from FreePBX server

 Free and and open source

Unlimited SIP Extensions
SIP Extensions Features
* Outbound CID Overrides the CallerID when dialing out a trunk. Any setting here will override the common outbound CallerID set in the Trunks admin.
* Ring Time Number of seconds to ring prior to going to voicemail. Default will use the value set in Advanced Settings. If no voicemail is configured this will be ignored.
* FollowMe
* Call waiting

Call Queues
Creates a queue where calls are placed on hold and answered on a first-in, first-out basis. Many options are available, including ring strategy for agents, caller announcements, max wait times, etc.

Ring Groups
Creates a group of extensions that all ring together. Extensions can be rung all at once, or in various hunt configurations. Additionally, external numbers are supported, and there is a call confirmation option where the callee has to confirm if they actually want to take the call before the caller is transferred.

IVR
Creates Digital Receptionist (aka Auto-Attendant, aka Interactive Voice Response) menus. These can be used to send callers to different locations (eg, Press 1 for sales) and/or allow direct-dialing of extension numbers.

Conference
Allow creation of conference rooms where multiple people can talk together

Announcements
Plays back one of the system recordings (optionally allowing the user to skip it) and then goes to another destination.

Time Conditions
Creates a condition where calls will go to one of two destinations (eg, an extension, IVR, ring group..) based on the time and/or date. This can be used for example to ring a receptionist during the day, or go directly to an IVR at night.

Phonebook Directory
Provides a dial-by-name directory for phonebook entries

Backup & Restore
Backup & Restore for your FreePBX environment

User Control Panel
User interface for end users to access voice mails and manage VM settings.

Call Recordings

Features that you can expect from ViciDial server

 Free and and open source

Predictive, Power Dialing or Autodialing

 Screen popup for inbound

Call Recordings

Major ViciDial Features

  • Inbound, Outbound and Blended call handling and Inbound Email handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA, Canada and UK reegulatory compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Web-configurable IVRs and Voicemail boxes
  • Scalable to hundreds of seats
  • Ability to use standard Telco lines and VOIP trunks
  • Open-Source AGPLv2 licensed, with no software licensing cost

Wanted to know more? Lets Talk.